At Easeover.shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and refunds under the terms below.
1. Returns
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You may request a return within 30 days of delivery.
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Items must be:
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Unused and in the same condition that you received them.
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In the original packaging, with tags attached.
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To start a return, please contact us at support@easeover.shop with your order number and reason for return.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Final sale or clearance items.
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Gift cards.
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Items that are used, damaged, or not in original condition.
3. Refunds
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Once your return is received and inspected, we will notify you via email.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery at support@easeover.shop. We will cover the return shipping cost and provide a replacement or full refund.
6. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Contact Us
For questions about returns or refunds, please contact us:
Easeover.shop
1131 Bay Blvd D, Chula Vista, California 91911, United States
Email: support@easeover.shop
Phone: +1 (619)-7307-060
Business Hours: Monday to Friday, 9am – 5pm EST