At EaseOver.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy carefully to understand your rights and responsibilities.
Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of wear, damage, or alteration.
- Be accompanied by proof of purchase or order number.
Items that do not meet these conditions may not qualify for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards.
- Clearance or final sale items.
- Personalized or customized products.
- Products that have been used, washed, or damaged by the customer.
- Items returned without prior authorization.
How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Your order number.
- Full name.
- Reason for the return.
- Photos of the item (if damaged or defective).
Contact Information:
Email: support@easeover.shop
Phone: +1 (909) 627-7400
Our team will review your request and provide return instructions if your return is approved.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
Upon verification, we may offer:
- A replacement item.
- A full refund.
- A partial refund where appropriate.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Refund processing times generally range from 5–10 business days, depending on your financial institution or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
- If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact:
Email: support@easeover.shop
Phone: +1 (909) 627-7400
Order Cancellation
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Contact Information
If you have any questions regarding our Return and Refund Policy, please contact us:
EaseOver.shop
Address:
2837 Park Ave, Tustin, CA 92782, United States
Email: support@easeover.shop
Phone: +1 (909) 627-7400
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We value your trust and are committed to ensuring a smooth and satisfactory shopping experience at EaseOver.shop.