Welcome to EaseOver.shop. Below are answers to some of the most commonly asked questions about our products, orders, shipping, and returns.
1. What products does EaseOver.shop offer?
We specialize in premium candle jars designed to enhance your home with warmth, fragrance, and elegant décor. Our collection includes a variety of styles and scents suitable for everyday use and special occasions.
2. How can I place an order?
Simply browse our collection, select your desired product, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
3. What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- MasterCard
- American Express
- Discover
All transactions are processed through secure payment gateways to protect your information.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
5. How long does shipping take?
Standard delivery within the United States typically takes 5–10 business days after processing.
Total estimated delivery time is approximately 6–13 business days.
6. Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your package.
7. Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United States.
8. Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.
9. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and include original packaging.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
11. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and provide:
- Your order number.
- A description of the issue.
- Clear photos of the damaged product.
We will review the situation and arrange a replacement or refund when applicable.
12. When will I receive my refund?
Approved refunds are generally processed within 5–10 business days and returned to the original payment method.
13. Can I exchange an item?
Yes. We offer exchanges for defective, damaged, or incorrect products. Please contact our customer support team for assistance.
14. How can I contact customer support?
Phone
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (PST)
Address
EaseOver.shop
2837 Park Ave
Tustin, CA 92782
United States
15. How long does it take to receive a response?
We typically respond to email inquiries within 24–48 business hours. Messages received during weekends or holidays will be addressed on the next business day.
Need Additional Assistance?
If you have any questions that are not answered here, please feel free to contact us. Our team is always happy to help.
Monday – Friday, 9:00 AM – 5:00 PM (PST)
Thank you for choosing EaseOver.shop. We appreciate your trust and look forward to serving you.