Thank you for shopping with EaseOver.shop. We are committed to providing reliable and timely delivery for all orders. Please review our shipping policy below for information regarding processing times, shipping methods, delivery estimates, and other important details.
Order Processing
All orders are processed Monday through Friday during our regular business hours, excluding weekends and holidays.
- Processing Time: 1–3 business days
- Orders placed after business hours, on weekends, or holidays will be processed on the next business day.
- Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
Shipping Time
Estimated delivery times are:
United States
- Standard Shipping: 5–10 business days
- Total Estimated Delivery Time: 6–13 business days (including processing)
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, and peak seasons.
Shipping Charges
- Free Standard Shipping is available on all orders within the United States.
- Any applicable shipping charges will be displayed at checkout before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use the tracking information to monitor the status and estimated delivery date of your package.
If you do not receive tracking information within 3 business days after placing your order, please contact us.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
EaseOver.shop is not responsible for delays or delivery failures resulting from:
- Incorrect addresses
- Incomplete shipping details
- Failed delivery attempts
If you notice an error in your shipping address, please contact us immediately. We will do our best to update the information before your order ships.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays caused by carriers, weather, customs, holidays, or other unforeseen circumstances are beyond our control.
If your order appears lost or significantly delayed, please contact our customer support team, and we will assist you in resolving the issue.
Damaged Packages
If your order arrives damaged:
- Take photos of the damaged package and products.
- Contact us within 48 hours of delivery.
- Include your order number and photographs when reaching out.
We will review the issue and work toward a suitable resolution.
Multiple Packages
Some orders may be shipped in separate packages depending on product availability or warehouse locations. If this occurs, you may receive multiple tracking numbers.
International Shipping
Currently, EaseOver.shop primarily ships within the United States.
If international shipping becomes available, shipping costs and estimated delivery times will be displayed during checkout.
Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Contact Information
If you have any questions regarding shipping, please contact us:
Address:
2837 Park Ave, Tustin, CA 92782, United States
Phone:
+1 (909) 627-7400
Email:
support@easeover.shop
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We appreciate your trust in EaseOver.shop and are committed to delivering your order as quickly and efficiently as possible.