{"id":15660,"date":"2026-06-19T07:06:27","date_gmt":"2026-06-19T07:06:27","guid":{"rendered":"https:\/\/easeover.shop\/?page_id=15660"},"modified":"2026-06-19T07:06:28","modified_gmt":"2026-06-19T07:06:28","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/easeover.shop\/?page_id=15660","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong><a href=\"http:\/\/easeover.shop\">EaseOver.shop<\/a><\/strong>, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy carefully to understand your rights and responsibilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns within <strong>30 days<\/strong> from the date your order is delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in its original condition.<\/li>\n\n\n\n<li>Include all original packaging, tags, and accessories.<\/li>\n\n\n\n<li>Not show signs of wear, damage, or alteration.<\/li>\n\n\n\n<li>Be accompanied by proof of purchase or order number.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Items that do not meet these conditions may not qualify for a refund or exchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards.<\/li>\n\n\n\n<li>Clearance or final sale items.<\/li>\n\n\n\n<li>Personalized or customized products.<\/li>\n\n\n\n<li>Products that have been used, washed, or damaged by the customer.<\/li>\n\n\n\n<li>Items returned without prior authorization.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please contact our customer support team with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>Full name.<\/li>\n\n\n\n<li>Reason for the return.<\/li>\n\n\n\n<li>Photos of the item (if damaged or defective).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@easeover.shop\">support@easeover.shop<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> <a href=\"tel:19096277400\">+1 (909) 627-7400<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review your request and provide return instructions if your return is approved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.<\/li>\n\n\n\n<li>We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, please contact us within <strong>48 hours of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>A description of the issue.<\/li>\n\n\n\n<li>Clear photos showing the problem.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Upon verification, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement item.<\/li>\n\n\n\n<li>A full refund.<\/li>\n\n\n\n<li>A partial refund where appropriate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item has been received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, your refund will be processed to your original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund processing times generally range from <strong>5\u201310 business days<\/strong>, depending on your financial institution or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account again.<\/li>\n\n\n\n<li>Contact your credit card company, as processing times may vary.<\/li>\n\n\n\n<li>Contact your bank for additional information.<\/li>\n\n\n\n<li>If you still have not received your refund, please contact us.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective, damaged, or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request an exchange, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@easeover.shop\">support@easeover.shop<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> <a href=\"tel:19096277400\">+1 (909) 627-7400<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be canceled within <strong>24 hours<\/strong> of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been processed or shipped, cancellation requests may no longer be possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding our Return and Refund Policy, please contact us:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"http:\/\/easeover.shop\">EaseOver.shop<\/a><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong><br>2837 Park Ave, Tustin, CA 92782, United States<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@easeover.shop\">support@easeover.shop<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> <a href=\"tel:19096277400\">+1 (909) 627-7400<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Service Hours:<\/strong><br>Monday \u2013 Friday<br>9:00 AM \u2013 5:00 PM (PST)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We value your trust and are committed to ensuring a smooth and satisfactory shopping experience at EaseOver.shop.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At EaseOver.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15660","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/pages\/15660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easeover.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15660"}],"version-history":[{"count":1,"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/pages\/15660\/revisions"}],"predecessor-version":[{"id":15661,"href":"https:\/\/easeover.shop\/index.php?rest_route=\/wp\/v2\/pages\/15660\/revisions\/15661"}],"wp:attachment":[{"href":"https:\/\/easeover.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}